Requesting a Refund

If you have paid by **cash**, refunds must be requested directly from the restaurant, as payment was made to their delivery driver, not to LetsOrder.

For **online payments**, contact our support team. If the refund is processed the **same day**, the amount will temporarily remain as account credit until the end of the day. If unused, it will be returned to your original payment method within **up to 3 working days**.

If refunded **after the original day**, funds will be transferred directly to your bank account, typically appearing within 3 business days.

Card Processing Fees

Some restaurants pass on the processing fees from credit card companies, usually around **£0.50–£1.00**. If you notice any unusually high charges, let us know so we can investigate.

Payment Options

• Pay by **cash** to the delivery driver
• Use a **credit or debit card**

Delivery Charges

Delivery fees are determined by the restaurant. Some offer **free delivery**, which can be filtered on the menu page.

If you feel overcharged, you can submit a **Price Guarantee Claim**. Restaurants must maintain consistent pricing between their in-store menu and the LetsOrder platform.

Cancelling an Order

Orders can be cancelled up to the point they are sent to the restaurant — usually around **45 minutes before the requested delivery or collection time**.

**Registered users** can cancel via their order history. **Guest users** should use the "Cancel Order" link in their confirmation email.

In rare cases, a restaurant may cancel your order after it has been accepted. You will be notified immediately, and a full refund will be issued.