Key Definitions

“Takeaway” refers to the food establishment you are ordering from. “LetsOrder” means our platform acting as a facilitator between you and the Takeaway. “Website” and “App” refer to the LetsOrder online platform and mobile application.

General Terms

These terms govern your use of our services and any transactions made via our platform. By using LetsOrder, you agree to abide by them.

Voucher Use

• Each voucher may include its own specific terms available online.
• Vouchers are typically for one-time use only and valid online with selected restaurants.
• Only one voucher may be used per order unless stated otherwise.
• Expiration and redemption limits apply; most are capped at 2,000 uses.
• LetsOrder can modify, cancel, or void any voucher at any time.
• No cash alternatives are offered, and vouchers cannot be transferred.
• Combining multiple vouchers or discounts is not allowed.

Our Role

LetsOrder connects customers with food outlets but is not responsible for the preparation or delivery. The contract is between you and the restaurant.

Ordering & Contracts

After placing your order, you will receive a confirmation. The contract is finalized only once your order is accepted and dispatched by the takeaway.

Prices and availability are subject to change. LetsOrder may cancel or adjust orders in case of pricing errors or issues with stock.

How to Place an Order

• Ensure the takeaway is open.
• Add items to your basket.
• Review your selection.
• Proceed to checkout and enter your details.
• Submit your order.
• Receive confirmation by email or SMS.

Order Changes & Cancellations

Once an order is paid, it typically cannot be cancelled. Contact customer support immediately if you need to make changes. We'll do our best to assist, but changes may not be possible if food prep has started.

Delivery Times

Delivery or collection times are estimates and not guaranteed. We aim to deliver within the expected timeframe.

Feedback & Complaints

If you are unhappy with your order, use the feedback feature in the app or website. For serious concerns or refund requests, contact the takeaway directly. If unresolved, reach out to LetsOrder support within 48 hours, and we will mediate on your behalf.

Customer Support

Our team is available to assist with any questions regarding your order. Use the contact form on the website for help.

Legal Terms

• Your use of the site is also governed by our Privacy Policy and Terms of Use.
• LetsOrder may change or remove services or site content without notice.
• If a clause is invalid, the rest of the terms remain applicable.
• A waiver of rights in one case doesn’t apply to future breaches.

Jurisdiction

These terms are governed by English law. Any disputes will be handled by courts in England, Wales, Scotland, or Northern Ireland, depending on where you reside.